The Brand

Privacy Policy

Last Updated: 28 November 2024

The Kloak Room is committed to protecting and respecting your privacy. This Privacy Policy explains how personal information is collected, used, and stored when visiting or making a purchase from www.thekloakroom.com.

By using www.thekloakroom.com, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Information Collected

The following types of personal information may be collected:

  1. Information Provided:
  • Contact Information: Name, email address, shipping address, and billing address.
  • Payment Information: Card details or payment method information (processed securely via third-party providers).
  • Order Information: Items purchased, order value, and transaction history.
  • Communication Information: Messages or queries sent via email.
  1. Information Collected Automatically:
  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Information: How the site is interacted with (e.g., pages viewed, time spent, links clicked).
  • Cookies and Similar Technologies: Small files stored on a device to enhance functionality and user experience.
  1. How Information is Used

Personal information is used for the following purposes:

  • Order Fulfillment: To process and deliver purchases, including confirming orders and handling returns or refunds.
  • Customer Support: To respond to inquiries and provide assistance.
  • Marketing: To send promotional emails or updates, if opted in.
  • Website Improvement: To analyze usage and improve functionality and user experience.
  • Legal Compliance: To comply with legal obligations, such as tax reporting or fraud prevention.
  1. Sharing Information

Personal information is not sold to third parties. However, information may be shared with:

  • Service Providers: Companies that assist with operations, payment processing, and delivery.
  • Legal Authorities: When required to comply with legal obligations.
  • Analytics Providers: Tools like Google Analytics to understand usage and improve performance.
  1. Protecting Information

Reasonable technical and organizational measures are taken to protect personal information from unauthorized access, alteration, disclosure, or destruction.

Examples include:

  • Secure payment gateways for financial transactions.
  • Encrypted connections (SSL).
  • Restricted access to sensitive data.

However, no online platform is completely secure, and absolute data security cannot be guaranteed.

  1. Your Rights

Under UK GDPR, the following rights apply regarding personal information:

  • Right to Access: Request a copy of the personal data held.
  • Right to Rectification: Request correction of inaccurate or incomplete information.
  • Right to Erasure: Request deletion of personal data, subject to certain conditions.
  • Right to Object: Opt out of direct marketing communications.
  • Right to Data Portability: Request transfer of personal data to another service provider.

To exercise any of these rights, contact info@thekloakroom.com. Proof of identity may be required before fulfilling requests.

  1. Cookies

Cookies are small files stored on devices to improve the user experience. Cookies are used to:

  • Remember preferences (e.g., language, currency).
  • Analyze website performance and usage.
  • Track items in the shopping cart.

Cookies can be disabled in browser settings, but this may impact functionality.

  1. Data Retention

Personal information is retained only as long as necessary to fulfill outlined purposes or comply with legal obligations.

For example:

  • Order information is retained for tax and accounting purposes.
  • Marketing data is retained until an opt-out request is received.
  1. Third-Party Links

www.thekloakroom.com may contain links to third-party websites. Responsibility is not accepted for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

  1. Updates to This Policy

This Privacy Policy may be updated from time to time. Changes will be posted on this page with the “Last Updated” date. Regular reviews are encouraged to stay informed.

  1. Contact

For any questions, concerns, or requests regarding this Privacy Policy, email:

Email: info@thekloakroom.com