Delivery Policy

UK Delivery

• Standard Delivery: Orders within the UK are delivered within 3-5 working days.

• Next Day Delivery: Orders placed before 10:00 AM will be shipped the same day and delivered the following working day. Orders placed after 10:00 AM will be shipped the next working day and delivered the day after.

International Delivery

• Europe: Orders are delivered within 3-5 working days.
• Rest of the World: Orders are delivered within 5-7 working days.

Shipping Disclaimer

Once an order has been dispatched, The Kloak Room is no longer liable for any loss, damage, or delays caused by the courier. Customers are encouraged to contact the courier directly for tracking or delivery issues.

Return Policy

Eligibility for Returns

• Items can be returned within 14 days of delivery for a refund or exchange.
• Items must be returned in their original condition, unworn, with all tags and packaging intact.

How to Return an Item

1. Email info@thekloakroom.com with your order details to request a return.
2. Once approved, send the item(s) to the return address provided in the confirmation email.

Return Shipping Costs

• Customers are responsible for the cost of return shipping unless the item is faulty.
• It is recommended to use a tracked or insured shipping method, as The Kloak Room is not responsible for lost returns.

Refunds

• Refunds will be processed within 14 days of receiving the returned item(s).
• Original shipping costs are non-refundable unless the item is faulty.

For any delivery or return inquiries, contact info@thekloakroom.com.